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Xiaomi India - Not replacing product. 560066

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Consumer complaints and reviews

Consumer Complaint ID: CCN01329983

Others Published date: October 3, 2016 Add to watchlist
  • Country: India
  • Region: Karnataka
  • City: 560066

Name: Xiaomi India

 

Hi


                this is regarding replacement of product redmi node3.


                I had ordered on 8 sep2016 and received on 12 sep2016. [Order ID: 5160907942100524]


                but product was defective (was not getting  switched on). Complain ID 160915-004030


               I have  registered complain  for the replacement on 13 sep.I also


                visited MI service center @marathli surveCenter bangaluru on 13 sep and register the complaint on the same day.


                after two days I  got call from your side but could not pick your call (CELL PHONE IS NOT ALLOWED IN MY OFFICE).After my office hours  I tried to callback but number was invalid then on the same day I updated my number [8041800204].


                After 2 days I got call on my old number[7022796444] even though I have updated my other number .I didn’t get any call on my new number.


                then imdetliy I contacted to your customer service and they ensure me for the replacement on urgent basis but  I didn’t get any notification from your end.


                on 21sep i got mail regarding cancellation.


                After this again I  registered  complain . ID: 160913-005831


 


                now they cancled the order without any notifaction. and not replacing the Product.


 
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