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Big Rock - Asking money for back up Kolkata

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Consumer complaints and reviews

Consumer Complaint ID: CCN01331431

#Company Page
Internet Services Published date: November 9, 2016 Add to watchlist
  • Country: India
  • Region: West Bengal
  • City: Kolkata

Name: Big Rock


Hi, I am Amit ,I had purchase multi-domain hosting form Big Rock at Rs. 4000 approx per year . at the time of purchasing this plan they had not mentioned that back up its paid service. now after using it for 6-8 months I lost file on multi-domain hosting . 2 of sites are not opening due to that reason . when I chat with Big Rock customer care he is asking me to pay Rs. 1000 for back up . I refused to pay and mail them again they are asking me to pay for the back up .
I had told them during the payment time why didn't highlight or mentioned back up its paid service.even I didn't received any mails which shows back up its paid service.
customer service of Big Rock sucks they just don't bother to help customer at all.. I gonna file case against Big Rock company if I didn't get my back up.

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