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Consumer complaints and reviews

Consumer Complaint ID: CCN01331270

#Company Page
Mobile Handsets Published date: November 4, 2016 Add to watchlist
  • Country: India
  • Region: Bihar
  • City: patna, 800001


Dear Sir,
This is regarding Asus Zenfone Max, I have ordered this because I needed a 4g mobile so I could have advantage of next generation telecommunication for purchasing it I have sold my new 3g phone on discounted rate and adding more money I have ordered it. But after receiving it I have inserted a 4g sim it also shows network but I  was not able to make a single call after multiple attempts. But my sister's phone Micromax yuropia almost half of its price was working fine with same network. After searching solution over internet the word LTE and VOLTE come to my knowledge previous to this matter I have only hear about 4g. Than bitter reality come to my knowledge my phone has not VOLTE support so not able to make voice call. I was totally socked. I have contacted  support team and request him kindly exchange my phone to VOLTE supported one. They told me all the description is already written in the product page so this is your mistake to buy this phone we cant return it so cancelled my return request. They suggest me to install a voice calling app but sir this app it completely useless maximum time it shows offline status after making continuous afford not able to make a single call. As I have invested my heard earned money to purchase a 4g phone but it becomes a headache. 
I only want to know have I a make a crime opting flipkart?
The item is completely new and within return period?
Have I not the right to get 4g feature I have paid for?
I have not interest in indulging myself into this kind of tension kindly appoint a person who can make a voice call on this mobile also teach me how to do so. I will be happy with my phone.
Voice calling is basic feature of mobile phone.Have I paid for compromise?
All are trying to impose penalty on me for not being a technical expert and  choosing flipkart.
In product description It should be clearly mentioned that it is not build for 4g voice calling so a non technical person can also understand it.  
Dear Sir,
I have already ordered lots of things through verious eCommerce sites never has to face such a painful experience.
Dear sir I has attached my mobile phone order from paytm that i have already returned and got refund in my account very hassle free smooth experience.
Why to choose filpkart not paytm?
I will defiantly feel pleasure recommending paytm to anyone.
Kindly help me because amount 10k is big amount for me.
Attachments area


they have rejected my return request several times

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