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Foodpanda - Taken Money but no food 121009

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Consumer complaints and reviews

Consumer Complaint ID: CCN01332185

 
#Company Page
 
Others Published date: December 1, 2016 Add to watchlist
  • Country: India
  • Region: Haryana
  • City: 121009

Name: Foodpanda

 

HI,

 

I orderd food from food panda on Sunday night i.e. 27th Nov 2016. Later paid from Paytm. However order never got process. Today is 1st Dec 2016 and there is no resolution from Food Panda till date. I have written 3 emails to them and till date no reply. I even shown them the Paytm proof and emails from PAytm still no resolution.  

There is no escalation mentioned on their website, there is no contact number where we can call. They opened a live chat session which is pathetic and in 10 mins you get any answer. I am not sure the reply on live chat is from any human being or it is same replies feeded into system. 

I had a problem few months back however then someone called me and immediately rectified the issue. It is easy to start a company and encash on new concept but it is difficult to manage the service. 

With the hassels I am going through I would like to inform everyone be cautious while ordering on Food Panda.

Best Regards

SHIV MARWAH


 
 
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