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GTPL - 4th oct to still Internet Issues Newranip 32470 Ahmedabad

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330134

#Company Page
Internet Services Published date: October 7, 2016 Add to watchlist
  • Country: India
  • Region: Gujarat
  • City: Newranip 32470 Ahmedabad

Name: GTPL


HI sir,

I have GTPL connection for Internet.  I Had Internet Issues from 4th oct to still...

My UserName: BHUMIKA

Registered Num: 9429608943


Continuly I was complained continuly request to Custemer service department. But Not any solutions.

From: "bhumi vyas" <>
Date: 7 Oct 2016 11:25 a.m.
Subject: Re: Customer Support Details
To: "Your Support" <>

Hello Sir/Mam,
up to which time you need our kind co-operation??? from 2nd October 2016, my net is continuously getting fluctuate. for 10 min net is ok and then for 2 - 3 hrs it gone. 
how can i give you kind co - operation.
now it's final, resolve it fast or give us money back, i will arrange any other internet. 

On Fri, Oct 7, 2016 at 10:59 AM, Your Support <> wrote:

Dear Customer,


Thank you for contacting GTPL E-mail Helpdesk


We apologize for the inconvenience this matter may have caused. With reference of your trail email we have forwarded this complaint to our concerned department.


We shall get back to you on this with confirm status and resolution as soon as possible.


We require your kind co-operation in this matter.


Thanks & Regards,


CSD- Customer Support

GTPL Hathway Ltd.




From: bhumi vyas []
Sent: 05/Oct/2016 12:40 AM
Subject: Re: Customer Support Details



I didn't got internet service yet.

Do it today night anyhow, otherwise I have to complain on higher authority.


On 4 Oct 2016 3:15 p.m., "bhumi vyas" <> wrote:

Hello sir/Mam,


I got text message from GTPLBB as "your SR No. 1696490 is resolved". but still i can't connect.


please take a note and resolve the issue as earlier.


On Tue, Oct 4, 2016 at 11:14 AM, bhumi vyas <> wrote:

Hello Sir/Mam,


I don't have 24 hours, I want service immidiate. My work is routine base.... I have IT company. I can't afford Internet issue anymore.


Please do it priority base.


On Tue, Oct 4, 2016 at 10:29 AM, GTPL <> wrote:

Dear  Bhumika,

Your Service Request has been registered with us. We shall get back to you within next 24 hours.




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