India : Ginger Hotels - Customer Reviews & Complaints - Ginger Hotels - Double Deduction for the same room Aundh, Pune - bookcomplaints.com :Maharashtra:India
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Ginger Hotels - Double Deduction for the same room Aundh, Pune

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330233

 
#Company Page
 
Hotels - Resorts - Guest House Published date: October 9, 2016 Add to watchlist
  • Country: India
  • Region: Maharashtra
  • City: Aundh, Pune

Name: Ginger Hotels

 

Based on a phone booking I was sent a link for invoice payment, when the money got deducted from the bank account, the landing page errored out. Another link for the same invoice number was sent. This time after deduction, I got the confirmation for booking.

I called the Customer Support one Anup Kumar, and he asked me to send the details of the double deduction with proof to reservations@gingerhotels.com

I did that on the 6th, it is more than 3 days , I still have not received the refund in my bank account.

I wanted to know if there is a way I can get my money back.

 

Thanks,

Anil


 
 
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