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HDFC asking me to pay 7.6k for undelivered card!-HDFC Bank Ltd. Complaint Bengaluru

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Consumer complaints and reviews

Consumer Complaint ID: CCN0131724

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Credit Cards Published date: March 18, 2014 Add to watchlist
  • Country: India
  • Region: Karnataka
  • City: Bengaluru

Name: HDFC Bank Ltd. Complaint


Hi Sir/Madam, I had a HDFC credit card which was expired on 31st of Dec, 2013. HDFC sent me a new card to my previous company address, which I was unable to collect. Hence I requested them to cancel the card. I waited for a week for a monthly statement of my old card which never arrived, So, called up customer care and paid the overdue amount. On 15th of Jan, 2014, HDFC called me and asked me pay overdue amount of 6827 Rs, which they explain to be due of new card. After repeated calls and emails, they accepted that it is a technical glitch since I had made the payment against expired card, not on a new card. Fair enough, so far HDFC responded reasonably. On 17th of Jan, 2014 someone from HDFC called me and informed me that, I have to pay the penalty of 800 Rs. to cancel the new card.As I was already fed up with their inefficiency of resolving a simple matter, paid accordingly. I thought it was the end of the story, and determined to not to do any business with HDFC again. HDFC was kind enough to not to disturb me for 2 months. But, on 14th of March, 2014, I started receiving texts which said, I have credit due of 7623 Rs on the card never delivered. HDFC credit card department called me on 15th March, and tried to threaten me with CIBIL score, which I cannot ignore. I have all the email conversations with HDFC to support my claims. As I understand, my agreement with HDFC ends with expiration of the card and they cannot force me to take the new card. Unfortunately, I also hold a HDFC premium and Salary account of fairly high balance. I am seriously worried about HDFC way of handling things as majority of the complaints here are about HDFC itself. I posted the similar concerns on company bulletin board, and lot of folks have experienced bitter things with HDFC services. We have also made a request to HR team to provide the option of alternative salary account, other than HDFC. Please can you suggest any way out of this. I would be very grateful. Thanks, Niranjan

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    by HDFC Bank:

    Dear Niranjan,

    I have noted your concern regarding non receipt of renewal credit card, levy of bank charges and on payment reminder calls for your HDFC Bank credit card account. I regret to inform you that we are unable to assist you as the credit card number mentioned in your post is invalid and I am unable to locate your credit card account basis details given in your e-mail. I request you to kindly provide us your full name & mobile number as mentioned in the application and last four digits of your credit card (in the format XXXX XXXX XXXX 1234) ,to help us assist you faster. Your query has been registered under reference number 14077625363-TTU00552818032014. For any further clarifications, you may write in to us at and I shall be glad to assist you.

    HDFC Bank Customer Assistance

    Comment Date: 2014-03-18 17:47:19

    Card and payment details by Niranjan Aithal:

    Old Card number : 5289 4550 0213 9701

    Below are the last two payments of my old credit card after expiration.


    Company Name: HDFC Credit Card
    Card No: xxxx xxxx xxxx 9701

    Payment Amount (Rs Ps): 800.00
    Payment Date: 17th January 2014
    Payment through: ICICI Bank

    Transaction Identification Number: MICI3228184997


    Company Name: HDFC Credit Card
    Card No: xxxx xxxx xxxx 9701

    Payment Amount (Rs Ps): 3985.00
    Payment Date: 14th January 2014
    Payment through: ICICI Bank

    Transaction Identification Number: MICI3225743414

    Comment Date: 2014-03-18 08:57:44

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