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HTC - Faulty Piece Not replaced nor Repaired Mumbai

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Consumer complaints and reviews

Consumer Complaint ID: CCN01331294

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Mobile Handsets Published date: November 4, 2016 Add to watchlist
  • Country: India
  • Region: Maharashtra
  • City: Mumbai

Name: HTC


We purchased HTC One Me mobile from Alfa in mumbai on 25/05/2016 which was seal packed. We faced a problem of Second Sim card slot not working and gave for repairing in the authorised service center at TVS Electronics Ltd, Kothari Milestone, Shop No. 46, S.V.Road, Malad (W), Mumbai - 400064 on 09/08/2016 and after lots of request to the service center and lodging complaints with customer care we got the phone repaired and they gave it back after a month on 09/09/2016. And we faced the same problem after 25 days and gave it for repairing to the same above company which is authorised HTC service center on 12/10/2016 and requested them to replace the phone or give us an upgraded version in which if they charge us extra we are ready to pay as per the market rate. But they havent replied nor gave a call back. when we tried contacting them they said still in repair and parts not available and said that will reply in 48 hours. But we never got a reply. And still the mobile is in the service center and its already been 25 days and we havent got any reply yet. We are facing lot of unconvencience as the service is far away and have to waste half a day and sit there for hours together to get the reply (I am a senior citizen and having health issues) and the service center staff spoke rudly.

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