> Dear sir/madam,
> I am govindharaj my mobile number is 9751048522, I bought the bike passsion Pro on 21.02.2015. from S.M Motors #42, vanniyar street, porur, chennai-600116.
my vehicle no - Tn12 F 3712.
From that regularly I had maintain my vehicle service ( 1st,2nd, 3rd, 4th & 5th service) at our sevice point, OM MOTORS #108/2B, Trunk road, Kumananchavadi, Poonamallee, chennai- 56.
my previous sevice status
> First service - 07.04.15 (Om motors) - 395 km
> Second service - 26.06.15 (Om motors) - 2105 km
> Third sevice - 08.09.15 (Om motors) - 3614 km
> Fourth service -14.12.15 (Om motors) - 5264 km
> Fifth service - 10.02.16 (Om motors) - 9099 km
And 27.05.2016 I have a sound issue and smoke issue in my bike.
so 28.05.2016(yesterday) I went to Om motors service point for my last service(6Th sevice).
Their I was talk to your manager Mr.settu for my bike service and bike issues.
* First of all I want to say, they dont know about how to approach and handle the customer. ok
*Mr.settu says about my bike issue, we are only done a regular service like washing, cleaning and oil changing (payable)etc in free service.
*smoke issue and sound issue will be come from manufacturing issue it will not cover free service
*and he says it is not coverd under warranty
* then I told ok if u can't done the warranty period means please give the written document, for that he roughly handled me and says I know 100 company 1000 company everywhere will not gave written document like that he was answered me.
* I can not expect like this answere from Hero service point manager.... if it is a manufacturing issue also you have to rectified in my warranty period? because last year only I bought the bike and I have a warranty also.
* In good faith only I had bought bike of Hero group and now I find whether I can still maintain that confidence
* I am totally and mentally upset with the response from reputed company like yours and I am still having hopes that the needful would be done
* please arrange for doing the needful immediately ....
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