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OLA Cabs - Unprofessional Behaviour of Driver

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Consumer complaints and reviews

Consumer Complaint ID: CCN01332406

#Company Page
Car Rental Published date: December 13, 2016 Add to watchlist
  • Country: India
  • Region: Maharashtra

Name: OLA Cabs


I booked OLA on 13-Dec-2016 from Reliance Center, Santacruz (east). I called immediately to Aslam on 8425916135. He told me that he might take more time to reach at Reliance Center, Santacruz (east).  He requested me to come to Santacruz (west) near station as it will save time. I agreed for the same and start walking towards Santacruz Station. Once I reached near station, I received IVR call from OLA that my booking has been cancelled. I checked the OLA app and found message - "Driver cancelled the booking as not able to reach to customer".  I tried calling Aslam but he keep disconnecting the phone.This is completely unprofessional and stupid.

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