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Ola Cabs - Malpractices and cheating by Ola Panchkula

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Consumer complaints and reviews

Consumer Complaint ID: CCN01332263

#Company Page
Car Rental Published date: December 5, 2016 Add to watchlist
  • Country: India
  • Region: Haryana
  • City: Panchkula

Name: Ola Cabs

I tried to book an Ola outstation cab from Chandigarh to Ghaziabad yesterday afternoon thrice (CRN No. 479382552, CRN No. 479394072, CRN No. 479399616). Every time the booking was confirmed but the driver always cancelled the booking from their side or called me requesting to cancel the booking with reasons like "I don't have permit", "My cab is out of order" or "I need three hours to reach".
My question is - why did I get confirmation messages for these bookings if the drivers were not ready to travel?
I was shocked to see that one of these 3 drivers called me back after cancelling the booking and told me that the fare estimate given by Ola Cabs app is way too low than what they want and they can take me to Ghaziabad if I pay them higher amount of money. The estimate given to me by the Ola Cabs app for a mini was INR 3250 and the drivers demanded INR 5500. Since I had no option and had to travel urgently I had  to take one of those Cabs for INR 4000 after lot of negotiation and came back to Ghaziabad.
I am extremely annoyed by these unfair practices. This looks like a nexus between Ola and local taxi operators to pass on customer's numbers  to local operators who accept the booking to get customer's number and then cancel the booking and call the customer to negotiate a higher price for a separate trip outside Ola's records. This is shameful and pathetic. I am sharing this experience here so that others do not get cheated and trapped by Ola outstation fraudulent service

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