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Pizza Hut - False statement to promote brand

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330838

 
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Fast Food Restaurants Published date: October 22, 2016 Add to watchlist
  • Country: India
  • Region: Karnataka

Name: Pizza Hut

 

order no: 109160015815,  i received my order with a delay of 17 mins, when I called the customer feedback team - Mr. sharad put me on a conference with Mr. Rahul from the bannerghatta road branch, where he informed me that the statement of "30 mins or free" is applicable only for orders with value of rs.300 only and for above then only rs.300/- only will be discounted.   now after talking to them I have come to know that your liability is upto only Rs.300/-.   Then why do they advertise as 30 mins or free, it should be if late then Rs. 300 discount.   They charge a premium for the Pizza’s and I am willing to pay the premium provided it is delivered as promised. In a city where pizza’s are available at Rs. 150 onwards, why should I pay Rs. 650 for a Pizza ? It is for the service and for the quality of food served.   This is a false statement from Pizza Hut, and moreover they don't even have a conditions appy sign where they metion as "30 mins of free".   Pizza Hut should have the guts to mention the truth while advertising that applicable only upto Rs.300/    


 
 
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