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Xiaomi Redmi Note 3 - Warranty issue Chennai

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Consumer complaints and reviews

Consumer Complaint ID: CCN01332207

Mobile Phones Published date: December 2, 2016 Add to watchlist
  • Country: India
  • Region: Tamil Nadu
  • City: Chennai

Name: Xiaomi Redmi Note 3



Today afternoon, I walked into your Egmore Alsa Mall Service Store for checking the issue with my Redmi Note 3. I had an issue with in 3 months of purchase. I think it was Oct 14th, when I found my smartphone dead even after proper charging. I had been using it very carefully eversince I have purchased. I have never dropped my phone on the floor or water bodies, nor an inch of scratch on my phone-body.

And the service engineer walks out of the back office at the sevice centre saying, "Sir, This is complete water/ Liquid damage. Your phone's Motherboard and associated parts have been damaged, You need to replace this as this is not covered in warranty. It would cost you somewhere near INR 8,000."

Now tell me Mr.Vishnu, how on the earth some one would buy a phone for INR 12,000 and not caused any damage to phone intentionally or unintentionally end up paying INR 8000 for its service within 3 months of its purchase.. This is not done at all, I would like to take this up with the MI Factory Service if required.
I could have got my phone serviced at any local service centre also, but I resisted it thinking MI Service centre would help me on this issue. Instead The service team informs me that there is no such repairing policy as such, I was informed that Company's policy states that spare parts have to be only replaced but never to be repaired. This was one of the most shocking response from service centre.

Please find attached the copy of service report and Inspection charges paid, some photos clicked by you service engineers team. I'm hereby requesting you to consider my appeal on the issue or covering my phone's repair or replacement within the warranty clause.

Requesting you to do the needfull at the earliest.

A Loyal and honest Customer,

Abhishek Rao EH

No.06 Royal Guest House,

Gangai Amman Koil Street,

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