- Country: India
- Region: Haryana
- City: faridabad 121003
President & CEO
Devyani International Limited
Dear Mr Joshi,
On 20th November 2016 I ordered at pizza hut shop no19,20, 2nd floor, crown interior mall Faridabad, with the POS no.137C, order no. 234160019828, token no-115 , Name of the guest – POOJA, Phone no- 9560056670, order punching time 8:45:57 PM and promised delivery time 9:15:57 pm.
Now here are the few points that I want to bring in your notice
1) I Placed the order to the customer call centre no 011-39883988 at 8:45 pm and got the promised delivery time of 9:15 pm
2) Again called up the customer call centre at 9:17 to get the where about of my order.
3) Again called up at 9:32 and got the assurance from the call centre that my order will reach in 5 min.
4) Finally I got the order at 9:45 but it was cold and wrongly sent to me.
5) At 9:54 I again called up the customer care and this time the executive told me that he will send the fresh hot food to my place in 30 min and will ask the store manager to talk to me.
6) At 10:45 finally waiting to for about an Hour I again called up and this time he said please be on line and he will check with the store and after waiting for 10 min my call got disconnected.
7) At 11:05 I called up again and this time also I have explain this executive the whole story and he said please be on line, After waiting for full 25 min there was this floor manager Mr Sonu chandelle from call centre came online and he told me very bluntly that now as the time is over and the store is already closed he will send my order tomorrow.
My name is pradeep paliwal (9873590125) and I am working as a corporate chef with modi group (chain of restaurant ego and ego thai).
This is not the first incident of this sort is happening with us but being part of the same industry I can very well understand that in weekend or on public holiday this can happen but my kids were hungry and they slept without having food last night, I can adjust but can’t compromise for kids and this is the reason that I am writing this mail directly to you.
And for your kind information as promised by the floor manager Mr sonu chandella about the positive call back and solution of my concerned raised by me by today 2:30 pm on 21st november 2016 and now by the time i am sending this mail its 7:40 pm and all the assurance given by him i tried to call the customer care thrice and he was so busy that he did not come on line or talk to me directly and the customer care executive mr dhiraj told me that mr sonu and all the other senior manager are very busy but they will call me asap
Waiting for your reply