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ICICI Bank cheated us - Fraudulent transaction from ICICI Credit card - Bangalore Bangalore

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Consumer Complaint ID: CCN01317945

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Credit Cards Published date: August 23, 2015 Add to watchlist
  • Country: India
  • Region: Karnataka
  • City: Bangalore


we need to raise a complaint aganist ICIC Bank aganist misue of my wifes Credit card on 19th august .

My wife is pregnant and asthamatic patient . She was under house rest and herr credit card was with her at the time this fraud happend . On 19th August evening 5:22 pm she receved an sms for her credit card swiped for 49500 rupees and she immideatly called ICICI Bank . It took 10 minutes to connect to Bank official to report issue by that time 4 transaction already done in various places in bangalore , chennai and coimbathoor .

ICICI Bank official took complaint and raised SR ticket Follwoing are ticket numnber :SR# 379523379 and SR# 379522311.& SR# 379523379 . They also asked us to go to nearest ICICI Bank and report written statement in their complaint form . We  went to ICICI  Bank , Vidyaranyapura Main Rd, BEL Layout 2nd Block, Vidyaranyapura, Bengaluru, Karnataka 560097 080886 67777 and submitted the compaint to Bank official . They assured us we wil not be charged and they will investigate the issue it wil take 29 days .
We also raised a FIR in our police statin . FIR no 0336/2015 .

We got the ICICI Bank bill statement on 21st and we were totally suprised . They did nto keep their promise . the complete amount 1,07,377 Rupees bill was send to us to pay and if not paid interest will be charged .
Another surprising thing was that in billing statement there was one additional Credit card in my wifes name that she never had . It is a clear cut fraud happening in ICICI seems like their internal employees are invovled .

On 19th my wife was full day at home and herr card waas physically swiped at

Chaitanya B - ICIC CR CARD NUMBER : 5239 XXXX XXXX 3048

19/08/2015 55122605232000000064819 FOAM N COIR BANGALORE IN 990 49,500.00
19/08/2015 05450805231010434247066 APN ENTERPRISES CHENNAI IN 578 28,900.00
19/08/2015 190 9,500.00
05450805231010434251753 IN 19/08/2015 55122605232000000282437 SANGAM COMPUTERS COIMBATORE IN 300 15,000.00

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    by icicibank:

    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    ICICI Bank Customer Service Team

    Comment Date: 2015-08-23 18:25:03

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