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Ola Cabs - DRIVER VERBAL ABUSE

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Consumer Complaint ID: CCN01328656

 
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Car Rental Published date: September 16, 2016 Add to watchlist
  • Country: India

 

today i booked Ola share for 2 persons . myself and my wife . one year old kid also there with us .   i booked ride from tambaram to okiyam pet in chennai . Ola share shown me 195 rs for the ride cost .    i called driver and he came . when i get in to the car the driver asked why it is showing 195 rs for me ? i told him it is share drive so it is showing like this.  he landed the cab in the corner of the road and told me i have to wait for one more share booking . i called Ola customer care and told them the situation that the driver not started yet and its been more than 20 min .    customer care informed driver to move to drop us . the driver started the cab and moving only 20KM speed . i asked him why are you driving in 20 km speed it is dead slow please go fast .    " i can not go as your wish " he replied . i told him " i did not ask you to drive any abnormal speed . just go in a normal speed why are you going in 20 KM speed . he said i need one more booking i can not come for 195 rs .    i told him if you are not willing to come then you should have cancelled this ride you should not do  like this .  he replied " you should not ask any questions to me ask Ola care what ever you want be quite in my car . i asked him to stop the car . he refused to stop and going 20 KM speed . i tried to open the door then he stopped i called Ola care and informed them that i feel un secure and the call got disconnected in between .    i told driver that i do not want to continue this trip and i am ready to pay the amount ."even though  we moved only 2 KM i will pay you full amount just leave us " I told to driver .    driver replied " you complained about me i can not give your luggage lets wait till the Ola call you back or call them again . myself and my wife were in the middle road with our kid . it was really worst day for us .  driver again and again asking why did you book shared drive . you wanted to save your money but i don want to come for 195 rs . i dont know why Ola enabled this sahred drive option and the driver shouted at me for booking shared drive. the driver used many local language bad words and told me you can not do anything    . if you want to go police go or if you want to complaint Ola do it .    i am middle class and i do not have time to follow police station and complain and all . but i dont want anyone to suffer like me in future with drivers like him . now i thinking what  i could have done if he locked the doors and took the car to somewhere else like his area or some rowdy area ??   can Ola answer me ?? is this the way the drivers behave with the passangers ??     another important news is "I booked UBER from the same place and the charge was only RS 112 and it was not shared drive "   i CAN say UBER IS 1000000 TIMES BETTER THAN Ola       RIDE DETAILS :   DRIVER : SURESH  9042693988 TN18AD8671  


 
 
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