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Consumer complaints and reviews

Consumer Complaint ID: CCN01329977

#Company Page
Mobile Handsets Published date: October 3, 2016 Add to watchlist
  • Country: India
  • Region: Tamil Nadu
  • City: vellore, sainathapuram, 632001


dear sir,


            i have ordered yu yureka plus unboxed mobile from quickr.  as per the term Quikr posted on his page, unboxed means openbox the mobile condition is new but box only opened.  replacement 7 days.  but i received used mobile lots of dent on the corners, sticky on backside, stratchs. the mobile cost Rs.6599/-  New Rs.7200/-.  box is different from the mobile imie, in this situation i have contacted customer care they said, send the image of box, mobile, imie to  i finished all the said information the same day 25-aug-16. now October 3rd 2016 still now no reply emails, no pickup arranged. I can call quickr customer support regarding return pickup they said simply wait this week.  almost one months 8 days gone. i don't know what should i do the next step.  the customer support people ask me apologises for every call but my problem not solved.


My suborder No. 285548

product name: YU Yureka Plus YU5519 (Grey, 16gb)- Unboxed

unit price: Rs.6599


Product received from:


Excotron Solution Pvt Ltd,

NO 86/1, Ground Floor, 3rd Cross, new timber Yard Layout,

Bangalore, Karnataka - 560026


there is no contact number mentioned this company, also find google no contact number mentioned only address available.


kindly help me to solve my problem.




v n dhanasekaran


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