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Name: prijom jyoti borah (Complainant)
Contact No: 8486842914
400086 India : miscellaneous
Today on 26 October 2016, I had a share ride on ola cab (in White Excent MH02CR7829, Driver : Jaichandra Jairam Padayachi) from BKC to Ghatkopar West (OSN242318029). In the app in my mobile it was showing to pay Rs. 64/- but in the driver's app it was shown as Rs. 114/-. It is worth mentioning here that on 28 September I had booked ride in Prime Sedan Silver Excent (Driver : Mulla Wasim, CRN : 403904906). On 28 Sept, Driver expressed inability to reach on time and he told me to cancel the ride. I queried with him, if I will be charged Cancellation fee, he said no, I will not be charged. But while in my app, the cancellation fee is being shown as waived, but still while on today's ride, Driver Jaichandra insisted that I will have to pay Rs. 114/- only which ultimately I had to. I am unable to understand , where did my Rs. 50/- Rs. go? If that was waived, why I had to pay? And if the driver charged extra charge then you should follow up with him, and return my Rs. 50/-. This kind of service is not going to create a good image of yours in the market.
An early action is requested.
National Bank for Agriculture & Rural Development
India : miscellaneous
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