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Aircel Customer care is not resolving my Problem Jaipur

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330014

Aircel - Complaints Published date: October 4, 2016 Add to watchlist
  • Country: India
  • Region: Rajasthan
  • City: Jaipur

 

Sir, I have made a recharge of rs 79 on my aircel number 9694124440 on 23rd september 2016. The recharge is of call rate cutter where my call rate would have been 1p for every 2 secs. But this benefit is not credited to me and still normal charges are deducted for every call. I made a complaint to the customer care executives but they are not resolving my problem and instead they are giving absurd reasons like system not updated etc., I have call recordings with me evidencing that i have made so many attempts so as to resolve my problem but cutomer care executives are not resolving my problem and instead replying to me arrogantly. please look into the matter an solve my issue.


 


 
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Comments

    by Aircel:
     

    Dear Himanshu Gupta,

    As per the update from our team, they have checked STV benefit has been expired.

    Warm Regards,
    Aircel Social Media Team

    Comment Date: 2016-10-06 14:01:11

    by aircel:
     

    Dear Himanshu Gupta,

    We are forwarding your issue to the team. Meanwhile please share the below-mentioned details:

    Sample no.:

    Date of call:

    Call Duration:

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    Thanks and Regards

    Aircel Social Media Team

    Comment Date: 2016-10-05 16:46:04

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